Even though a jurisdiction's procurement department provides contract management services, efficient contract management is also dependent upon the following input from the department receiving the service:

• Sufficient technical expertise.
• A well-designed vendor contract, which in turn is contingent on a well-designed RFP.
• Sufficient resource availability to verify that the contractor complies with the stipulations of the contract, and to certify claims for payment certificate purposes.

The relevant program director, who may already be burdened by the vagaries of regulatory and enforcement issues that accompany DL/ID and motor vehicle administration, is often required to also take responsibility for the availability of technical resources.

A solution to this conundrum is to obtain contract management assistance from a subject matter expert. Such a service can provide the jurisdiction with the following:

• Technical expertise that the jurisdiction may not have.
• Oversight to ensure that the contractor complies with the stipulations of the contract.
• Certification of claims for payment certificate purposes.
• Self-enforced auditing and reporting measures to ensure ultimate control and continued knowledge of contract deliverables and satisfaction levels to the jurisdiction.

The above service would also free up the jurisdiction's time to concentrate on other issues more deserving of the jurisdiction's time.